Chicago area · Open to new opportunities

Kelly Gaskin

Workday Expert focused on AI Adoption, Conflict Resolution, Customer Engagement and Building Relationships. How can I help?

An executive leader who turns high-risk accounts into loyal partnerships. Kelly brings 18 years of Workday product and deployment expertise, executive-level relationship building, and a track record of growth across Fortune 50 customers.

Kelly Gaskin
$40M+Annual contract value managed
0%Churn across her portfolio
$3M+Organic sales driven
18 yrsWorkday leadership
Career

Experience

Workday2020 – Present

Senior Principal Managing Partner

Leads executive relationships and escalations for Workday's most complex, high-value accounts.

  • Achieved 0% churn and 2% expansion while managing $40M+ in annual contract value.
  • Drove $3M+ in organic sales, with customers expanding into three new solutions without considering competitors.
  • Retained a $15M Fortune 20 account by surfacing strategic risk in its HR tech migration and reopening negotiations with senior leadership.
  • Raised Net Promoter Score by 0.40 through process improvements and engagement programs like "Jam Sessions" and Wellness Plans.
  • Named 2024 Managing Partner of the Year (Financial Services); sponsored by Workday as a member of Chief.
Workday2017 – 2020

Director, Implementation Strategy & Enablement

  • Built automated audit tools that cut deployment costs and shortened Financials and HCM implementations by three weeks.
  • Curated the Workday Altitude consultant conference, lifting survey ratings from 3.4 to 4.5.
  • Rebuilt and stabilized the Field Enablement and Strategy teams, achieving full recovery within four months.
Workday2014 – 2017

Implementation Strategy Architect, Cross-Platform

Previously Senior Solutions Architect, Global Payroll (2014 – 2016)

  • Incubated Workday's first cross-platform advisory role across HCM, Payroll, and Financials.
  • Directed go-to-market strategy for new offerings across product, sales, marketing, and services.
  • Featured speaker at Workday Rising (2010 – 2016) and Sales Kickoff (2014 – 2016).
Workday2008 – 2014

Consulting Manager

  • Founded and led a national team of 16 consultants in the Payroll, Absence & Time Tracking practice.
  • Managed executive-level escalations and influenced product roadmap to meet evolving customer needs.
Stratex Partners2004 – 2008

VP Payroll Operations

Early-stage startup, later acquired by Toast

  • Earned a 3% ownership stake and helped acquire the firm's first 2,000+ customers.
  • Led a team of 10 serving ~200 clients and 50,000+ employees.
Hewitt Associates2005 – 2007

Service Delivery Manager

  • Built a metrics tracking system that improved service delivery and protected project profitability.
What she brings

Expertise

Workday Deployment AI Adoption Building Relationships Account Management Executive Customer Relations Rapid Problem Resolution Cross-Organizational Collaboration Conflict Resolution Customer Advocacy Strategic Sales Support Renewal Forecasting Strategic Negotiation Go-to-Market Strategy
Credentials

Recognition & Education

Awards

  • 2024Managing Partner of the Year, Financial Services
  • 2015Workday People's Choice Award, Central Region
  • 2012Workday Outstanding Contributor Award
  • 2001Six Sigma Green Belt

Education & Certifications

  • DePaul University
    BA, Applied Behavioral Sciences, Accounting focus
  • Instructor, DePaul University
    Payroll Learning Series, Continuing Professional Education (1999 – 2008)
  • Workday certified
    Payroll, Absence, Time Tracking, Financials, Projects, Expenses, Banking, HCM, Extend, Prism, Delivery Assurance, and AI
Let's talk

Looking for a leader who keeps customers for life?

Kelly is exploring her next executive role in customer success, account leadership, or service delivery.